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BOOKING POLICY

At Skin4u Skin Clinic (SSC) we ask that prior to booking an appointment with us that you agree to our terms and conditions.

Skin4u booking Policy

No shows and last minute cancellations enormously disadvantage both our business and other clients. It means that clients on our wait list cannot book those times slots with us and so miss out as we have dedicated time specifically to look after you.

An initial booking fee of $50 is charged to secure your booking. 

We understand that sometimes you may need to change your booking – we kindly request 24 hours notice so that we can offer that time slot to another client please phone the clinic on (08) 8294 1025 or email info@skin4u.com.au if you cannot make your booking. A notification reminder will be sent via SMS  48hours before your scheduled appointment from SSC.  A deposit will be held for your next booking , or refunded. However, if you don’t provide us with 24 hours notice or you fail to show up for your appointment your deposit will be forfeited. We cannot accept messages left on Sundays or Public holidays as sufficient notice as this will not allow us enough time to try to re book your time slot. If you do not wish to pay a booking fee, you are more than welcome to try your luck on the day but please know that we are unable to allocate a specific time unless booked prior.


Clients must arrive 10-15 minutes early to all appointments to ensure that your appointment runs for the full duration of your scheduled booking time and the appropriate consent forms are explained and filled out. If you are running late, SSC reserves the right to cut your treatment time to ensure that the therapist’s are not late for their next treatment booking.

For all new clients booking an initial skin consultation, you will be required to pre-pay a non-refundable payment of $50 to secure your consultation time. This appointment is $50 however, many of our clients choose to also book a treatment and consultation at the same time,  If this is the case the booking fee will be redeemed off the total cost of the treatment on the day. The treatment time given is a 1.5-hour however if only consulting the time slot will be 30mins and the fee of $50 is charged.

This policy is to confirm your commitment to attending the scheduled appointment & to protect SSC interest in the incident of late cancellations or no shows.

• If our SSC booking policy is not suitable, we advise not going ahead with making a booking.

• For additional information Please read our Ethics Policy. 

CANCELLATION POLICY

Thank you for being a valued client and for your understanding and cooperation as we institute this above policy. This policy will enable us to open otherwise unused appointments to better serve the needs of all SSC clients.

 

When purchasing a series of treatments/program to treat specific conditions,  payment is required up front due to discount received at time of booking treatment time slots. These treatments are booked in advance and therefore our cancellation rules will apply. 

ETHICS POLICY

Skin4u Skin Clinic ethics policy has been put in place so that our therapists exercise in unfortunate and unforeseen circumstances; this involves things such as personal injury that prevents clients from getting to appointments, any other potential emergencies that are genuine and prevent clients from attending, or death, debilitating sickness or disease.


Examples of situations that are NOT acceptable & will result in your booking fee being forfeited are as follows:

Forgetting appointments or “no showing”.
Last minute work roster changes.
Mismanaging schedules or double booking.
Running late & missing your appointment.
Mild sickness such as colds/flu that do not prevent clients from attending work/events (we exercise caution & provide sufficient barriers to clients & staff).
*We do our best to accommodate last minute changes, however because of high demand we only provide a small window for genuine circumstances.

PAYMENT POLICY

At Skin4u Skin Clinics we accept Eftpos, Visa, MasterCard, Cash, regrettably we don’t accept bank cheques or AMERICAN EXPRESS.

At SSC we do not hold any personal client accounts, all appointments performed the day of the treatment must be paid in full that day.

If you fail to pay for your service the day of your treatment or leave the premises without payment or knowledge of the therapist, you will forth width be banned from SSC and all future appointments at the clinic will be immediately cancelled. In this circumstance SSC holds the rights to legally pursue this incident.

PRIVACY POLICY

When we talk about ’us’, ’our’ or ’we’, it means http://www.skin4u.com.au. The words ’you’ or ’your’ means you, the visitor to our website.

Personal information is information that would identify you, or from which you can be identified. It is important to us to protect your personal information. We don’t give it away or sell it and we have systems in place to protect it.

COLLECTION
We collect personal information about you when you give it to us, usually when you complete an online form. We don’t collect your information from anywhere or anyone else.

We may also use ‘cookies’ so that you can customise our web pages or so that you do not have to keep filling in your details repeatedly. Cookies may also track the information that you access online and affect the display of any advertisements on our website to reflect your preferences. Cookies do not necessarily collect information that can identify who you are, more about what you like. You can change your browser settings, or use anti-virus software to limit the ability of cookies to track your internet use. If you want to find out more about ‘cookies’ and how they work, we suggest you look up Wikipedia.

USE
We use your personal information in an effort to tailor your experience of our products and services specifically for you. We want to offer you products and information you want, not stuff you have no interest in.

DISCLOSURE
We don’t give away or sell your personal information. We will disclose your personal information if we are legally compelled to do so or need to provide instruction to our professional advisors.

We might use another provider to deliver our products or services to you. If they need your personal information to complete that delivery we will require them to use your information only for that purpose and then destroy it.

STORAGE OVERSEAS
We may change the host of this website from time to time in accordance with our business requirements. This may mean that the information collected through our website is hosted overseas. We do our best to use reputable companies that have appropriate information protection to host our website.

LINKS AND PUBLIC FORUMS
We have no control over the information accessed through links from our site. You use links at your own risk.

If you post your personal information in a public forum, we have no control over how it is used and no responsibility to protect it for you.

FEEDBACK
Any feedback or concerns regarding the way we manage your personal information should be directed to val@skin4u.com.au We will take action to fix any problems, within reason. We will update this policy from time to time to meet our legal obligations.